Refund and Returns Policy

Cancelations & Returns

Welcome to Gksexdoll. Gksexdoll offers free global shipping services.

>Can I cancel my order?

① If you request a refund within 12 hours, you will be charged a 10% restocking fee.

② For products that are not in stock in the warehouse, late cancellation fees will be charged if you apply for a refund after 12 hours. You can only get a refund of 60% of your total purchase amount.

③ Customized orders that have already been produced cannot be canceled. (Generally, the factory will receive the order and start production within 24 hours. Similarly, overseas warehouse orders will also be shipped within 24 hours. Therefore, in principle, orders that exceed 24 hours cannot be canceled.)

④ For sex dolls that have been shipped, if you submit a refund application, you can enjoy a refund of 30% of the total purchase amount. If you have been contacted about a shipment, be sure to decline the shipment.

⑤ Due to force majeure factors such as COVID-19, regional wars, earthquakes, etc., product shipments are slow, please be patient.

>Return Policy

We accept product returns. Customers have the right to apply for return within 24 hours after receiving the product.

Return conditions are as follows:

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. In order to complete the return process we require a receipt or proof of purchase. Once you decide to return your item, please contact our customer service as soon as possible. If the return is approved, our customer service will provide you with the correct mailing address. Please do not send it back to the original sender address yourself.

The conditions for not accepting returns are as follows:

  • Customized or personalized items will only be shipped after factory photos and condition have been verified, so they do not have a 14 day refund right.
  • There are inherent differences in non-functional options in overseas warehouse products, such as wigs, eye colors, body makeup colors, etc. In principle, these factors do not allow returns. However, if a return is initiated due to such problems, the consumer will bear the refund shipping costs.

Return shipping instructions:

If the product is returned due to consumer reasons, the shipping cost will be borne by the consumer. The exact cost will depend on the courier company you choose and you will not receive a full refund; the exact amount will be determined on a case-by-case basis. If a product is received damaged or incorrect due to our fault, the consumer will not be responsible for shipping costs and is eligible for a full refund.


  1. Please do not place an order until you are sure what you want. Once you decide to pay, you should be fully committed to keeping it in place. Please check factory photos of dolls or similar dolls before placing an order. If you have any questions before purchasing, we’ll be happy to help!

However, you can add items or change items at any time before your order is processed at no charge to you. Since it is a customized product, once the order is processed, it cannot be changed or canceled. If your order is already in process, any changes or cancellations are subject to our Returns and Exchanges Policy.

  1. We do not provide refunds for any reason other than missing customization features you paid for or doll error.
  2. After receiving the doll, please be sure to inspect it from head to toe before using it. It should be brand new and unwashed. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible (including images and videos), in which case please send an email to Then we can work on solving the problem.
  3. If the item is damaged due to improper use, you will not be eligible for any return or exchange. You must use common sense and take care of this item to avoid any damage to the product.

We appreciate any feedback as it helps us work with the manufacturer to avoid these issues in the future.

What is not covered by the warranty?

– User Damage – All dolls are quality checked before being shipped to you. Please be careful when using dolls. Any suspected and user-caused damage will not be covered.

– Used Dolls – Any doll that has been used is not eligible for warranty.

– Skin Imperfections – The skin tone on your computer screen may differ slightly from the skin tone you receive, this is normal.

– Finger and Toenails – The nails on the doll may become loose during shipping or after you receive the package as we only use lightweight glue to ensure the buyer can remove the nails. If the nail falls off, simply reattach it with eyelash and nail glue.

– Loose Eyelashes – A protective eye mask (sponge) will be attached to the doll’s face to protect her eyes. Even if your eyelashes fall off, you can reattach them yourself with eyelash nail glue.

– Makeup Differences – We strive to recreate the photographer’s makeup in the photos. However, a 100% match is not guaranteed. Each doll may vary slightly from pictured. In case you don’t like it, you can remove and apply makeup as per your preference.

– Heating and Moaning – Please make sure the heating and moaning options are working properly after receiving the doll. If you disconnect while using, we won’t handle this. The factory can repair it if the buyer pays the shipping fee. (If used properly, never disconnect.)

– Do not use your payment card to file a claim or return a package directly –. If you would like to cancel your order or return the package, please email us to negotiate. The shipping address on the box does not apply to returns of custom and stock orders. Please make sure the doll is brand new and has never been used or washed before returning it to us.


Once we agree to a cancellation or refund (as the case may be), the refund will be credited back to the original method of payment or your credit card account.

Refund periods for different payment methods are provided below.

Credit/Debit Card (5-10 business days)

If the standard deadlines mentioned in the table above have passed and you have not received your refund, please contact us to obtain a refund number and then contact your credit or debit card issuer or bank for more information. Do not make a refund request directly (this will further delay your refund). Refunds to accounts depend on your bank.

If you have any issues with your order, please call us via live chat or email